Shipping policy

Last updated: September 25, 2026

x58cartel ships BMW B58 and S58 and Toyota GR Supra performance parts from Southern California and directly from our manufacturers and distributors. This policy explains how orders are processed, what shipping costs, and what to do if something goes wrong in transit. It works together with our Return & Refund Policy.

Order processing

  • Orders are processed Monday through Friday, excluding federal holidays. Orders placed on a weekend or holiday are processed the next business day.
  • In-stock items are handed to the carrier within 1–5 business days. Many of our parts ship directly from the manufacturer or our distributor, which is why processing times vary by brand.
  • You'll receive an email with tracking as soon as your order ships. If your order ships in more than one package, you'll get a tracking number for each.
  • Special-order, made-to-order, custom-finish, and pre-order items have longer lead times set by the manufacturer. We'll give you the estimated lead time on the product page or by email after you order; these items can't be cancelled once they've been placed with the manufacturer.
  • If an item is backordered after you order, we'll email you with the expected ship date and the option to wait, substitute, or cancel for a full refund.

Shipping rates and carriers

  • Rates are calculated at checkout by weight, dimensions, and destination. You'll see every available option and its price before you pay.
  • Contiguous US (lower 48 states and DC): USPS, UPS, and FedEx ground and expedited services. Expedited options (2-day, overnight) are available for most parcel items.
  • Alaska, Hawaii, US territories, and APO/FPO/DPO: USPS, UPS, and FedEx at carrier rates. Free shipping does not apply to these destinations.
  • International: USPS, UPS, FedEx, and DHL Express at carrier rates to the countries offered at checkout.
  • Delivery estimates shown at checkout come from the carrier and start from the ship date, not the order date. They aren't guaranteed; carrier delays, weather, and customs are outside our control.

Free shipping

  • Selected brands ship with Free Standard Shipping to the contiguous US. When it applies, "Free Standard Shipping" appears as an option at checkout for that item.
  • Free shipping is per item, not per order. If your cart mixes free-shipping items with other parts, shipping for the other parts is charged normally.
  • California note: some intake, charge-pipe, and exhaust parts aren't CARB-legal. For those items, free shipping applies to the 47 other contiguous states and DC, and California addresses pay carrier rates.
  • Free shipping is ground service. Choose an expedited option at checkout if you need it faster.

Oversized and freight items

  • Full exhaust systems, big brake kits, coilover sets, intercoolers, and other large or heavy items may exceed parcel carrier limits and ship by LTL freight. Freight shipments require a valid phone number, and the carrier will call to schedule delivery. Residential freight delivery is curbside; the driver won't bring the item inside.
  • If no shipping option appears at checkout for a large item, contact us for a freight quote before ordering.
  • Inspect freight and large parcels before you sign. Note any damage on the delivery receipt and refuse clearly damaged shipments. Signing "received in good condition" limits our ability to file a claim with the carrier.

Shipping address and delivery

  • Please double-check your address at checkout. We can change an address only before the order ships; contact us right away if you need to correct it. Orders returned to us as undeliverable or refused are treated as returns under our Return & Refund Policy, and outbound shipping isn't refunded.
  • P.O. boxes can receive USPS-eligible parcels only. UPS, FedEx, and freight shipments need a street address.
  • Orders over $500 may require an adult signature at delivery. Carriers may also require a signature at their discretion.
  • Once a carrier marks a package delivered, it is your responsibility. If tracking shows delivered but you don't have the package, check with household members and neighbors, then contact the carrier and us within 48 hours so we can open a trace or claim. Claims for lost or stolen packages are resolved through the carrier's process and may take 8–10 business days.

Damaged, lost, or incorrect shipments

  • Report shipping damage, missing items, or a wrong part within 48 hours of delivery through our Contact page with your order number and photos of the item, the packaging, and the shipping label. Keep all packaging until the claim is resolved.
  • We'll file the carrier claim and ship a replacement, or refund you if a replacement isn't available. Return shipping for our errors is on us.
  • A package that stops moving in transit for more than 7 business days (domestic) or 21 business days (international) is considered lost. Contact us and we'll start a trace with the carrier.

International orders

  • We ship to the countries listed at checkout. Shipping charges cover transport only.
  • Customs duties, import taxes (VAT/GST), and brokerage fees are not included and are collected by the carrier or customs at delivery. These charges are the customer's responsibility and aren't refundable. Refusing a shipment because of duties is treated as a return, and the outbound shipping, return shipping, and any duties charged back to us are deducted from your refund.
  • Some parts (for example, tunes tied to a VIN, or emissions-related components) may not be legal to import or use in your country. Please check your local regulations before ordering; we can't accept returns for parts that can't be imported.
  • International transit times vary widely with customs processing and aren't guaranteed.

Digital products

Tunes, flash-tool licenses, and software (MHD, bootmod3, JB4 maps, and similar) are delivered electronically by email or through the vendor's app, usually within 1–2 business days, and don't ship. Please make sure the email address and VIN on your order are correct; these products are non-refundable once issued.

Questions

Need a freight quote, a delivery estimate for a specific part, or help with a shipment? Reach us through our Contact page or email info@x58cartel.com. We reply within one business day, Monday–Friday.