Refund policy

Last updated: September 24, 2026

We want you to be happy with your parts. Because most of what we sell is performance hardware shipped from the manufacturer or our distributor, returns follow the rules below. Please read them before you order, and contact us if you have any fitment questions. We're happy to confirm fitment before you buy.

Return window

You can request a return within 30 days of delivery. Requests made after 30 days can't be accepted.

Condition requirements

To qualify for a return, the item must be:

New, unused, and never installed, test-fitted, or modified. Parts that show tool marks, thread marks, grease, scratches, or other signs of fitment can't be returned.
In its original, undamaged manufacturer packaging, with all hardware, accessories, and instructions included.
Accompanied by your order number or invoice.

How to start a return (RMA required)

Submit a return request through our Contact page with your order number, the item(s), and the reason for the return.
If approved, we'll issue a Return Merchandise Authorization (RMA) number and return instructions. Many items return directly to the manufacturer or our warehouse, so only ship to the return address we give you.
Write the RMA number clearly on the outside of the box. The RMA is valid for 14 days. Packages sent without an RMA, or after it expires, may be refused.

Restocking fee

All items eligible for return are subject to a restocking fee.
The fee may be up to 25% if the original packaging is opened, damaged, or incomplete.

Final sale: non-returnable items

The following items can't be returned or refunded:

Installed, test-fitted, painted, wrapped, cut, or modified parts
Tunes, software, and digital products, including flash tool licenses (MHD, bootmod3, and similar), which are tied to your VIN once activated or downloaded
Special-order, custom, made-to-order, and pre-order items, including custom colors or finishes and non-stocked parts ordered for you
Electrical and electronic items once opened or plugged in, such as controllers, modules, gauges, and sensors
Clearance, sale, and open-box items
Engine internals, turbochargers, turbo kits, superchargers, coilovers, and fuel-system components (manufacturer and distributor policy)
All Eventuri products

Shipping costs

Return shipping is paid by the customer unless the return is due to our error or a defective or damaged item.
Original shipping charges aren't refunded. If your order shipped free, the actual outbound shipping cost will be deducted from your refund.
Oversized or freight items (for example, full exhaust systems or big brake kits) must be returned by freight at the customer's expense.
We recommend using a trackable, insured shipping service. We aren't responsible for items lost or damaged on the way back.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Report shipping damage or a wrong item within 48 hours of delivery, with photos of the item, the packaging, and the shipping label. Keep all packaging.
We'll arrange a replacement and cover the return shipping. If you'd rather return the item for a refund, the restocking fee above applies.
Defects discovered after installation are covered by the manufacturer's warranty. We'll help you file the claim with the manufacturer.

Order cancellations

Orders cancelled before they ship receive a full refund.
Once an order has shipped, it is treated as a return and follows this policy.
Special-order and custom items can't be cancelled once they've been placed with the manufacturer.

Refunds

After the returned item is received and inspected, we'll email you to confirm whether the refund is approved. Approved refunds, less any restocking fee and shipping, go back to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it.

Exchanges

The fastest way to get a different part is to return the original item under this policy and place a new order for the one you want.

International orders

Customs duties, taxes, and brokerage fees are the customer's responsibility and aren't refundable. International return shipping is paid by the customer.