FAQ

Every listing has a VEHICLE APPLICATIONS table (make, model, chassis, engine, years) and a PART NUMBER from the manufacturer. Fitment can still vary by production date and options, so if you're not sure, send us your VIN through the Contact page and we'll confirm before you buy. Confirming fitment is the buyer's responsibility under our Terms of Service.

Unless a listing specifically shows a CARB Executive Order (EO) number, assume the part is for competition or off-road use only and may not be legal on public roads or in states that follow California emissions rules. This applies to intakes, charge pipes, downpipes, mid-pipes, turbos, tunes and fueling parts. Please check your local laws before ordering and installing.

Price matching is handled case by case and usually isn't possible on brands with minimum advertised pricing. Discount codes may exclude certain brands and can't be combined with other offers unless stated.

Orders cancelled before they ship are refunded in full. Once an order ships it's treated as a return. Special-order, custom and made-to-order items can't be cancelled once they've been placed with the manufacturer. Address changes are only possible before shipment, so contact us right away.

In-stock items are handed to the carrier within 1–5 business days (Monday–Friday, excluding federal holidays). Many parts ship directly from the manufacturer or our distributor, so processing time varies by brand. Special-order and pre-order items have longer lead times set by the manufacturer. You'll get a tracking email as soon as your order ships.

Rates are calculated at checkout by weight, size and destination. Contiguous US orders ship USPS, UPS or FedEx (ground and expedited); Alaska, Hawaii, US territories and APO/FPO/DPO addresses pay carrier rates; international orders ship USPS, UPS, FedEx or DHL Express to the countries offered at checkout.

Selected brands ship with Free Standard Shipping to the contiguous US. When it applies you'll see "Free Standard Shipping" at checkout for that item. It's per item, so other parts in the same cart are charged normally, and it doesn't apply to Alaska, Hawaii, territories or international addresses. Some non-CARB parts are free to the 47 other contiguous states while California addresses pay carrier rates.

Oversized or heavy items may ship by LTL freight. The carrier will call to schedule a curbside delivery. If no shipping option appears at checkout for a large item, contact us for a freight quote. Inspect freight before you sign and note any damage on the delivery receipt.

Only USPS-eligible parcels can go to a P.O. box. UPS, FedEx and freight shipments need a street address.

Contact us within 48 hours of the "delivered" scan so we can open a trace or claim with the carrier. A package that stops moving for more than 7 business days (domestic) or 21 business days (international) is treated as lost; we'll start a trace and replace or refund.

Yes. Customs duties, import taxes (VAT/GST) and brokerage fees aren't included in checkout and are collected by the carrier or customs on delivery. They're the customer's responsibility and aren't refundable. Please check that a part can be legally imported and used in your country before ordering.

You can request a return within 30 days of delivery. The item must be new, unused, never installed or test-fitted, in its original undamaged packaging with all hardware and instructions, and accompanied by your order number.

Submit a request through the Contact page with your order number, the item(s) and the reason. If approved we'll issue an RMA number and return instructions; the RMA is valid for 14 days. Only ship to the address we give you, and write the RMA number on the outside of the box.

All eligible returns are subject to a restocking fee, up to 25% if the original packaging is opened, damaged or incomplete. Original shipping charges aren't refunded, and if your order shipped free the actual outbound cost is deducted. Return shipping is paid by the customer unless the return is due to our error or a defective or damaged item.

Installed, test-fitted, painted, wrapped, cut or modified parts; tunes, software and flash licenses (MHD, bootmod3 and similar); special-order, custom, made-to-order and pre-order items; electrical and electronic items once opened; clearance, sale and open-box items; engine internals, turbochargers, turbo kits, superchargers, coilovers and fuel-system components; and all Eventuri products.

Report it within 48 hours of delivery through the Contact page with photos of the item, the packaging and the shipping label, and keep all packaging. We'll file the carrier claim and send a replacement, with return shipping on us.

After the returned item is received and inspected we'll email you to confirm. Approved refunds, less any restocking fee and shipping, go back to your original payment method within 5–10 business days; your bank may take additional time to post it.

The fastest way is to return the original under the return policy and place a new order for the part you want.

Parts are covered by the manufacturer's warranty under the manufacturer's own terms, which vary by brand; x58cartel doesn't provide a separate warranty. If a defect appears after installation, contact us with your order number and we'll help you file the claim with the manufacturer. Warranties generally don't cover improper installation, modification, competition use or use with incompatible parts.

MHD, bootmod3, JB4 and similar products are delivered electronically by email or through the vendor's app, usually within 1–2 business days. They're licensed by the developer, tied to your VIN or device once activated, and non-refundable once issued. Make sure the VIN and email on your order are correct.

They can. Installing performance parts or flashing an engine or transmission control unit may affect or void your vehicle manufacturer's warranty, and that risk is yours to accept.

We collect only what's needed to process orders, provide support and, if you opt in, send you marketing. Our store runs on Shopify, which processes payments and order data on our behalf. You can request access to, correction of, or deletion of your information, and opt out of targeted advertising, as described in our Privacy Policy and on the Your Privacy Choices page.

Use the Contact page or email info@x58cartel.com. We reply within one business day, Monday–Friday, 10am–5pm PST.